General conditions of sales - retail

All prices are for standard lengths and sizes unless otherwise stated. All Ziella jewels are sold with a gift box and guarantee card of authenticity included. Prices include Bulgarian VAT (20%).

Delivery in Bulgaria:

  1. Price of delivery is from 3.50 to 10.00 lv. per shipment, depending on the destination, + 1.5 % of the value of the order.
  2. Goods are delivered to your address by the courier company Interlogistica, or may be collected from your local Ziella dealer.
  3. Delivery time: 5 working days
  4. Payment: Cash on delivery or bank transfer.

Return policy:
The warranty period for manufacturing flaws is 2 years from the date of purchase. You may have your Ziella piece(s) repaired or replaced immediately, free of charge.
Please note that this guarantee covers the metal parts of your jewellery only - crystals are thus not covered by this guarantee. Nor is damage due to improper use and/or normal wear and tear.

All returns must be shipped in their original gift boxes in padded envelopes together with the guarantee card and a copy of the original invoice to: Trinkets Ltd Ziella, General Kiselov Str. 17, 9000 Varna - Bulgaria.

If you have any further questions, special requests, comments or complaints we would very much appreciate your call or e-mail.

Business clients: Please contact Trinkets ltd - Ziella directly (tel. 052 640434) for information as to wholesale terms and conditons, delivery times, etc.